United Way 2-1-1 March 2007 Call Center Statistics

Highlights:

• Call activity in March 2007 was 35% higher than March 2006.
• United Way 2-1-1 received 8,518 calls in March 2007, a 13% increase from the previous month.
• Reasons for the increased call volume:
• increase in requests for Mortgage Payment Assistance and Mortgage Foreclosure Assistance,
• increase in requests for Rent Payment Assistance,
• Increase in requests for General Legal Aid.
• Utility Company referrals to 2-1-1 increased 5%.
• Follow-up activity increased 17% due to additional staffing capacity.

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