2-1-1 On The Go! update.
Hello readers and encouragers!!
Thanks to everyone who has stopped us on the street, engaged with us in the elevator, at meetings, and anywhere else where United Way staff congregates to ask us how 2-1-1 On The Go! is going. It's great to see everyone's excitement for the ways in which United Way is making a difference in our own backyard!
Just to give you a quick update, Nick and I had our first day out with all the technology set up. We were able to access the Refer database via our laptops attached to the trunk mounts (which look/work great by the way!) and refer individuals in person. We just took one of the cars out so there would be less going on and we could better ease into providing information in-person. I think I speak for both Nick and myself when I say that it is NOTHING like referring in the call center. It's a whole different world out there. The car itself attracted so much attention that before too long we had a group of people asking us questions and trying to get referrals; all at the same time. Before too long things started to calm down a little and we were able to provide referrals a little easier.
Our focus right now is on visiting the different agencies that are hopefully collaborating with us, so that when we send somebody to that agency, we will be able to tell them what the process is like, what kind of services they offer, etc. We feel it's important to experience these agencies for ourselves rather than blindly referring people to them. So for the time being we won't be out on the streets as often, though we are continually brainstorming and meeting with different people to help us make this initiative the best it can possibly be for our much valued homeless community.
Thanks to all who've sacrificed time to speak with us, raise concerns, and help us find solutions to the anticipated issues of this project. We beg you all to stay engaged with us, and give us your input as we continue to creatively search for solutions to the issues in our beloved Detroit.
Thanks to everyone who has stopped us on the street, engaged with us in the elevator, at meetings, and anywhere else where United Way staff congregates to ask us how 2-1-1 On The Go! is going. It's great to see everyone's excitement for the ways in which United Way is making a difference in our own backyard!
Just to give you a quick update, Nick and I had our first day out with all the technology set up. We were able to access the Refer database via our laptops attached to the trunk mounts (which look/work great by the way!) and refer individuals in person. We just took one of the cars out so there would be less going on and we could better ease into providing information in-person. I think I speak for both Nick and myself when I say that it is NOTHING like referring in the call center. It's a whole different world out there. The car itself attracted so much attention that before too long we had a group of people asking us questions and trying to get referrals; all at the same time. Before too long things started to calm down a little and we were able to provide referrals a little easier.
Our focus right now is on visiting the different agencies that are hopefully collaborating with us, so that when we send somebody to that agency, we will be able to tell them what the process is like, what kind of services they offer, etc. We feel it's important to experience these agencies for ourselves rather than blindly referring people to them. So for the time being we won't be out on the streets as often, though we are continually brainstorming and meeting with different people to help us make this initiative the best it can possibly be for our much valued homeless community.
Thanks to all who've sacrificed time to speak with us, raise concerns, and help us find solutions to the anticipated issues of this project. We beg you all to stay engaged with us, and give us your input as we continue to creatively search for solutions to the issues in our beloved Detroit.
Labels: 2-1-1, 211onthego
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