2-1-1 is on the go for homeless

United Way’s 2-1-1 call center is continually evolving to meet the needs of its callers. By looking at call trends and following up with past callers, the staff is able to identify gaps in services and develop solutions to combat the community issues that plague Metro Detroiters.

One of the more innovative solutions 2-1-1 has developed is in response to homelessness. 2-1-1 On the Go! was developed to help the homeless overcome barriers they face in trying to get back on their feet. Some of these include the lack of a permanent address or phone number to use when job searching, as well as lack of knowledge about how to navigate the complicated web of resources available.

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