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United Way for Southeastern Michigan
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Call United Way 2-1-1


2-1-1 is here to help improve the lives of individuals and families through thousands of local resources and our compassionate and understanding staff.

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The facts:
» More than 26,000 people dialed 2-1-1 for help in September 2008, a 59 percent increase from the same month last year
» Click here to see 2-1-1 monthly reports
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If it’s a life-threatening emergency, always call 9-1-1.

United Way 2-1-1 is a free, easy-to-remember telephone number that connects people with resources that improve their lives. The 2-1-1 call specialists are available 24 hours a day, 7 days a week, and are ready to provide information about a wide range of community services – including health care, job training, child care, mortgage foreclosure assistance and more.

Ask a 2-1-1 call specialist about resources for:

  • Rent/Utility Assistance
  • Food
  • Legal Assistance
  • Shelter
  • Support Groups, and more

United Way 2-1-1 is available 24/7. Call now.


Here are just some of the countless services 2-1-1 can offer you and your family.

2-1-1 helps laid-off workers with job training, housing, food and other needs.

2-1-1 disseminates information during a disease epidemic.

2-1-1 provides information on flu shot locations and financial assistance.

2-1-1 provides information on evacuation routes during a disaster.

2-1-1 has information on state-provided children’s health insurance.

2-1-1 helps crime victims deal with the aftermath they face.

2-1-1 helps travelers who are stranded due to a disaster or other event.

2-1-1 has a translation service to assist callers in over 170 languages.

2-1-1’s database has the most current information and assistance available.

2-1-1 actively listens to callers, assessing additional needs not immediately apparent.

2-1-1 sees where there is the most need and is able to target assistance to increase help available.

2-1-1 is a resource for rural and urban populations, providing relevant referrals based on the caller’s location.

2-1-1 provides parenting information.

2-1-1 provides an outlet for non-emergency calls that come in to 9-1-1, freeing 9-1-1 operators to focus on emergency calls.

2-1-1 provides an opportunity to help employee retention and productivity by providing an outlet for them to get help with personal issues.

2-1-1 can immediately connect individuals who are contemplating suicide with a crisis counselor.

2-1-1 helps reduce waste by replacing costly government-funded 1-800 numbers.

2-1-1 provides one trusted source of information to help eliminate rumor during a disaster or other major event.

2-1-1 helps government with public information and education campaigns.

2-1-1 provides specialized assistance to individuals with unique needs.

2-1-1 is able to coordinate resources among multiple organizations and convene partners across industries and specialties.

2-1-1 provides individuals with housing assistance.

2-1-1 connects people to volunteer opportunities.

2-1-1 assists social workers, case managers, and others with assistance for their clients.

2-1-1 helps case managers and their clients find resources to complete court-ordered requirements.

2-1-1 offers childcare information and resources.

2-1-1 is a resource for children in non-emergency situations. Parents should teach their children about the number and its uses.

2-1-1 can help you donate items to local nonprofit organizations.

2-1-1 includes referrals for legal services.

2-1-1 serves as a resource for Employee Assistance Programs.

2-1-1 connects callers to specialized information such as mental health services, HIV/AIDS testing, and information for seniors.

2-1-1 tracks community need, which can help determine issues that need government attention.

2-1-1 helps homeless individuals work toward long-term independence.

Users outside of the southeastern Michigan area can visit 211.org to find out if 211 is available in your area or call United Way for Southeastern Michigan 2-1-1 by dialing 800-552-1183.

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